how to buy?

Payment can be made in two ways; by bank transfer or by credit card. Orders placed and not paid within 5 days of your formal request will be cancelled.

Bank deposit or transfer

Bank account: IBAN/BIC: ES16 2100 0319 5101 0196 8125 / CAIXESBBXXX

“La Caixa”

Beneficiary: Rosa María Gutiérrez Díaz. N.I.F.46744805L

Retail purchases

In orders over 80 euros in items listed on our website, shipping costs are free, throughout the peninsula and the Balearic Islands; shipping is made through a transport agency.

Delivery in approximately 48 hours from the moment it leaves our warehouse.

In the Canary Islands, Ceuta and Melilla the shipment is made by mail (Postal Express) with the amount of the transport according to their current rates.

Wholesale purchases

The prices shown on this website are retail (retailer), for orders over 150 euros (in products, taking into account their wholesale cost excluding VAT) transport costs are free in Peninsula and Balearic Islands. Please contact us and we will provide you with wholesale prices. Please provide us with your name, company, address, telephone number and e-mail address.

If you are not a customer yet, and you want to try the product, we also give you the option to place a first order: OF THE AMOUNT YOU WANT (with wholesale prices).

Delivery anomalies

If there is a delay in the delivery times indicated, please notify us so that we can make the appropriate arrangements. (Rosa Maria Gutiérrez Diaz) reserves the right to modify the presentation and composition of its products without prior notice, in order to improve their quality.

Return policy

We do not accept returns without clear justification, blows or deterioration of the package, please note it on the delivery note of the carrier, and once signed by him, return it to Candle Art.

Damaged goods will be exchanged provided that the claim is made within 24 hours. from the moment of delivery.